55 (12) 3894 9252

Types of Payment

To Guarantee your reservation please select one of the following types of payment

100% pre paid reservation


  • full payment on credit card (total amount divided into 3)
  • full payment on credit card (divided into 5 for R$2000 or more)

50% pre paid reservation

  • 50% paid through credit card other 50% plus incidentals at check-out
  • Whenever checking-out it is possible to pay on credit card divided by 3 (regardless the total amount) or by 5 if the total amount due is R$2.000 or more.

We accept the following types of Payment

  • Credit cards: Visa, Mastercard and American Express
  • Local Currency ( Brazilian Reais)
  • We do not accept checks ( personal, travelerss, etc)

Cancellation Policies

If you cancel a Reservation up to 15 days prior to check-in date and time: Receive full reimbursement (100%) of the amount paid in money refund or voucher issued for a future stay always within 90 days from cancellation.

If you cancel a Reservation between 14 to 5 days prior to check-in date and time: Receive partial reimbursement (50%) of the amount paid in money refund or voucher issued for a future stay always within 90 days from cancellation.

If you cancel a Reservation 4 days or less prior to check-in date and time: Not Refundable. No reimbursement or voucher will be issued.

No-show Policies
Guest who do not show up at the check-in date and time without prior written notification, will be considered as no-show. Reservations will remain available for 24 hours from check-in date and time and after that the reservation will be canceled and considered Not Refundable. The room will be made available to other guets. No refunds or voucher will be issued.

Early Departures
At checking-in or duriong the stay guests may need to quit the hotel in advance for any reasons. Upon quitting the stay for whatever reason, there will be no entitlement for refund or voucher for future stays. Early departures result in total loss of the amount paid for the package or daily rate.

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